Ivyusa FAQ Return and Refunds

Frequently Asked Questions

1. What is the return policy for items bought from ivyusa.com?

Only merchandise purchased from the ivyusa.com platform may be eligible for a return within 10 days of receiving your order.

2. Which items are returnable?

For a full refund, please return items in new condition.

3. Which items are not returnable?

Clearance and gift items are not eligible for returns.

4. How do I return my item(s)?

If your item is eligible for a return, please contact our Customer Support team to provide you with a return address and label.

5. Are exchanges offered for purchases?

We do not offer an exchange program for products, only returns on eligible products.

6. How will I receive my refund?

Refunds may be submitted to the original payment method used at checkout or in the form of store credit.

7. How long does it take to process a refund?

Depending on your banking institution, please expect your refund to be available in 3-5 business days from the day the refund was submitted.

8. Are shipping costs refunded when I return an item?

Original shipping costs incurred are non-refundable.

9. What if I return an item that has been used?

If item(s) are returned in used condition, customers may either receive a partial refund or store credit depending on the product's state.

10. Can I return items purchased from other retailers?

Purchases made at an outside retailer are ineligible for returns.

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